Support
At UFM Payments, we pride ourselves on delivering reliable, future-ready payment and cash solutions — backed by genuine 24/7 Australian support. Whether you need help with setup, troubleshooting, or understanding how our revenue share works, we’re here to make sure everything runs smoothly.
FAQs
Here are some of the most common questions we receive from venues and businesses using our payment and cash systems.
What services does UFM Payments provide?
UFM Payments offers a complete range of payment and cash solutions, including ATMs, EFTPOS terminals, and Cash Out Xpress systems. We also provide full management, cashing, support, and maintenance services — ensuring your business operates efficiently with zero downtime.
Do you provide 24/7 support?
Yes. Our support is 100% Australian-based and available 24 hours a day, 7 days a week. You’ll always speak directly with our local team — not an overseas call centre.
What is the benefit of your Fee-Free EFTPOS solution?
Our Fee-Free EFTPOS (powered by PayNuts) allows you to pass on the transaction fee to customers, so your business keeps 100% of every sale. It integrates with over 500+ POS systems for seamless operation.
How does the Cash Out Xpress system work?
Cash Out Xpress allows customers to withdraw additional funds securely on-site — boosting gaming revenue and overall spend. It’s fully regulated and designed to complement your ATM services for maximum convenience.
What makes your ATMs different?
Our Premium ATMs are equipped with advanced technology typically only found in major banks. They offer cash recycling, built-in Wi-Fi, and cash deposit features — helping venues save time and money while enhancing reliability.
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Still Have Questions?
Our friendly Australian support team is here to help 24/7 — no bots, no offshore centres, just real people who care about your business.
